Principal AI Architect
InformaticaResponsibilities
- Lead pre-sales technical design by analyzing customer needs and recommending Agentforce-aligned solutions.
- Design and validate enterprise data and AI architectures integrating Salesforce D360/Data Cloud with hyperscalers, data lakes, governance frameworks, CRM, MuleSoft APIs, and external agent endpoints.
- Map and integrate external agents such as Copilot and Gemini into Agentforce using open standards including MCP and A2A.
- Configure conversational and background agents with Agentforce Studio and Agent Builder, including integrations with external voice channels and hyperscaler APIs.
- Lead prompt design, testing, monitoring, iteration, and agent lifecycle strategy.
- Build hands-on prototypes, demonstrations, and proof-of-value solutions with Account Executives and Solution Engineers.
- Facilitate technical discovery workshops, whiteboarding sessions, customer deep dives, and internal enablement.
- Own technical architecture decisions involving data modeling, identity resolution, real-time and batch patterns, data graphs, and activation strategies within D360.
- Create thought leadership materials, documentation, knowledge bases, FAQs, demo templates, whitepapers, and enablement sessions.
- Serve as a central technical resource and occasionally support post-sale proof-of-value engagements by tuning agents and guiding customer enablement.
Requirements
- 7+ years of customer-facing technical pre-sales, solution architecture, or technical advisory experience partnering with Account Executives on enterprise deal cycles.
- Proven experience designing and delivering AI, generative AI, and data architectures using platforms such as AWS Bedrock/SageMaker, Azure AI Foundry/Copilot, Databricks, Google Cloud Vertex AI, Snowflake, or Palantir.
- Hands-on experience building, prototyping, or solutioning with frontier LLMs and modern AI tools including OpenAI, Claude, LangChain, LangGraph, Cursor, or multi-agent orchestration frameworks.
- Experience with RAG, prompt engineering, conversational or background agents, voice AI integrations, or open protocols such as MCP and A2A.
- Demonstrated ability to lead technical discovery workshops, whiteboard solutions, and co-create rapid proof-of-value prototypes.
- Preferred familiarity or hands-on experience with Salesforce CRM, Agentforce Studio, or Data Cloud/D360.
- Preferred experience with voice pipelines, MLOps, vector search, or custom model fine-tuning.
- BS/MS in Computer Science, Artificial Intelligence, Engineering, or an equivalent technical field.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- The role is based in London, UK, and follows a hybrid work model.
- Salesforce provides reasonable accommodations during the application and recruiting process and participates in the UK Disability Confident interview scheme.
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com