20 days ago
Remote, United Kingdom or London, United KingdomStaff+
Responsibilities
- Act as the technical interface between Lightwell customers and Red Hat engineering teams.
- Liaise with Red Hat Product Security, partners, and customer security and operations teams.
- Facilitate use of the Lightwell clearinghouse for triage, patching, and backporting.
- Provide best practices for consuming remediated libraries within customer software development lifecycles alongside Red Hat Consulting.
- Develop customer engagement plans, maintain environment documentation, and respond to support requests.
- Partner with engineering, product management, and support teams to debug and resolve technical issues.
- Mentor customer teams on security best practices and contribute to the Red Hat knowledge base.
- Develop solution patterns that guide platform adoption and support long-term enterprise success.
Requirements
- 10+ years of experience in software development, security, customer support, engineering, or QA.
- Demonstrated experience serving as a strategic advisor to senior IT and business executives.
- Applied knowledge of Agile, Scrum, and DevOps team methodologies.
- Deep understanding of software supply chains and continuous integration and continuous delivery.
- Advanced expertise with containerized application deployment using OpenShift and Kubernetes.
- Advanced expertise with non-containerized deployment using Ansible and AAP.
- Familiarity with image building using Docker and Podman and version control using Git.
- Experience with artifact repositories including Red Hat Quay, JFrog Artifactory, Sonatype Nexus, or uDeploy.
- Hands-on knowledge of Jenkins, GitLab Pipelines, GitHub Workflows, OpenShift GitOps, and Red Hat Pipelines.
- Advanced knowledge of unit testing basics using JUnit and pytest and governance automation checks.
- Understanding of semantic versioning and the broader Java ecosystem.
- Associate's, bachelor's, or higher degree in computer science or a technical discipline.
- Strong written, verbal, executive presence, and English communication skills.
- Willingness to travel internationally and to customer locations as required.
- Preferred qualifications include experience as a developer, consultant, or solutions architect; RHCE or RHCA certification; and security certifications such as CISSP, CCSP, CompTIA Security+, CC, or CEH.
- Interest in open-source software and the Red Hat technology portfolio.
Benefits
- Red Hat supports flexible work environments ranging from in-office to office-flex to fully remote, depending on role requirements.
- The role includes international and customer-location travel as required.
- Red Hat provides reasonable accommodations to job applicants and maintains an inclusive equal-opportunity workplace.
Tech Stack
Categories
Solutions Engineering
About Red Hat
Red Hat builds enterprise open-source software, including Red Hat Enterprise Linux, OpenShift for Kubernetes, and Ansible automation, sold via subscriptions with support, training, and consulting. It serves large enterprises and public-sector organizations running hybrid and multi-cloud infrastructure and modern application platforms. Founded in 1993 and headquartered in Raleigh, North Carolina, Red Hat operates as an independent subsidiary of IBM.