7 months ago
San Francisco, CA, USA or New York, NY, USASenior
Base Salary
$200k - $325k/yr
Responsibilities
- Architect and ship production-grade systems that become part of Serval’s core product.
- Design backend services, APIs, and integrations extending the AI agent platform across customers.
- Work directly with customers to turn complex workflows into generalized, reusable product capabilities.
- Own deployments from architecture through scaling and continuous improvement.
- Build and deploy enterprise features involving voice agents, Active Directory, Microsoft platforms, LDAP, PowerShell, and knowledge ingestion.
Requirements
- Software engineering experience, ideally in a product-focused or customer-facing role.
- Strong coding and system design skills with experience shipping production systems and building external integrations.
- Ability to take ambiguous problems through delivery and achieve measurable impact in fast-moving environments.
- Clear communication skills with technical and business stakeholders.
- Startup experience as a founder or early engineer is preferred.
- Experience with enterprise customers or complex technical sales cycles is preferred.
- Experience building or deploying AI/LLM-powered features or agent-based systems is preferred.
- Familiarity with IT, security, service management, or workflow automation is preferred.
Benefits
- Opportunity to shape the success of Serval’s product and company.
- Opportunity to build a new AI product offering with an experienced team and investors.
- Growth opportunity in a rapidly growing company.
- Culture emphasizing innovation, ownership, accountability, and fun.
Tech Stack
PowerShell
Categories
Forward Deployed
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.