Principal Enterprise Architect, Korea
ServiceNow2 days ago
Seoul, Korea, SouthStaff+
Responsibilities
- Engage Korean enterprise customers to identify business challenges and translate them into ServiceNow solutions.
- Build and maintain relationships with enterprise architects, directors, VPs, CIOs, and CTOs.
- Lead architecture and design engagements covering IT transformation, digital products and services, PaaS, enterprise service management, and industry solutions.
- Design high-level architectures, integration strategies, architecture models, and technology roadmaps.
- Partner with account teams, system integrators, cloud providers, and the Korean partner ecosystem to support strategic deals.
- Lead customer and partner workshops, best-practice sessions, and educational programs.
- Represent Korean market requirements internally and contribute to regional go-to-market and product strategy.
- Develop thought leadership, best practices, white papers, and workshops.
Requirements
- 10 or more years of proven success influencing senior technology leaders in a pre-sales, customer, or delivery-focused role.
- Expertise designing, implementing, and managing advanced application architectures and integrating multiple systems or platforms.
- Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
- Understanding of cloud-based platform principles including SaaS, PaaS, multi-tenancy, and automation.
- Experience across multiple technical domains, including application, data, DevOps, AI/ML, integration, big data, mobility, and analytics.
- Familiarity with TOGAF, Zachman, IT4IT, BIAN, TMForum, or similar enterprise and industry architecture frameworks.
- Experience using Human Centred Design techniques to explore customer needs and define future-state visions.
- Experience presenting architecture concepts, designs, and goals to technology leaders and partners.
- Fluency in Korean and English with the ability to engage executives in both languages.
- Familiarity with Korea’s enterprise IT ecosystem, local system integrators, cloud providers, and relevant regulatory considerations.
- Ability to integrate AI into work processes, decision-making, or problem-solving.
- Strong relationship-building, problem-solving, communication, innovation, and customer engagement skills.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona within ServiceNow’s distributed work model, subject to role and location eligibility.
- ServiceNow is an equal opportunity employer and provides reasonable accommodation support.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.