3 months ago
Vienna, AustriaMid Level
Responsibilities
- Build AI-powered workflows, assistants, agents, and automation systems.
- Apply AI across customer support, CRM, onboarding, claims, renewals, payments, operations, and internal tools.
- Partner with product and engineering teams to convert manual processes into scalable AI-native systems.
- Integrate LLMs with internal data, APIs, documents, knowledge bases, and business systems.
- Design evaluation, monitoring, and fallback flows for useful, safe, and reliable AI outputs.
- Prototype with users or operators and productionize solutions that demonstrate value.
- Improve workflow speed, quality, and consistency using AI where it creates measurable business value.
Requirements
- Strong software engineering foundation, preferably with Python and backend systems experience.
- Hands-on experience building with LLM APIs, agents, RAG, workflow automation, or AI tools.
- Ability to connect AI systems with real product, data, and operational workflows.
- Understanding of evaluation, accuracy, latency, cost, privacy, and failure modes.
- Ability to prototype, test, and ship practical production systems quickly.
- Sound judgment about when to use AI, rule-based systems, or human review.
- Experience in fintech, insurance, support automation, CRM, or operations automation is a strong advantage.
- Strong English communication skills and current residence in Austria are required.
Benefits
- Remote work arrangement; candidates must already be based in Austria.
- English is the main working language, with strong English communication required.
- Fast interview process targeting an offer within one week of starting interviews for strong candidates.
Tech Stack
Categories
About Bjak
Bjak builds an online insurance marketplace for consumers in Malaysia and Southeast Asia, enabling comparison and purchase of car, health, life, and travel policies. Its business model is aggregator-based, earning commissions and fees from insurers and partners while streamlining digital applications and renewals. Founded in 2019 and headquartered in Selangor, it is privately held and is expanding from insurance comparison into broader fintech services via a planned finance super app.