about 4 hours ago
Bengaluru, IndiaMid Level / Senior
H1B Sponsor
Responsibilities
- Own and resolve the highest-severity technical escalations through deep analysis.
- Troubleshoot and resolve complex issues across Zscaler cloud security services.
- Investigate and resolve scenarios related to the secure use of AI models.
- Perform detailed log, telemetry, and packet-level analysis to identify root causes.
- Drive cross-functional collaboration with Engineering, Cloud Ops, and Product Management.
Requirements
- 4–10 years of deep technical support or escalation engineering experience.
- Strong understanding of AI model security and data governance.
- Proficiency with APIs, JSON, logging frameworks, and Linux CLI.
- Exposure to cloud platforms like AWS, GCP, or Azure.
- Ability to reproduce complex issues and articulate clear root cause analyses.
Benefits
- Various health plans.
- Time off plans for vacation and sick time.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks, and more.