1 day ago
Base Salary
$146k - $319k/yr
Responsibilities
- Serve as the customer’s trusted advisor throughout the pre-sales lifecycle.
- Translate technical and business requirements into contact center solutions.
- Design, implement, and optimize contact center solutions.
- Partner with account teams on discovery, product demonstrations, RFP responses, workshops, and proofs of concept.
- Gather requirements and provide technical expertise for contact center projects.
- Troubleshoot and resolve technical issues related to contact center solutions.
- Stay current on contact center industry trends and best practices.
- Advocate for customer needs to influence strategy and vision.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in customer-focused roles.
- Demonstrated ability to sell to business buyers and understanding of applicable selling techniques.
- Strong business and technical acumen with demonstrated sales engineering experience.
- Proven experience in CCaaS or adjacent industries such as AI, virtual agents, workforce management, or quality management.
- Experience integrating with Salesforce, Zendesk, ServiceNow, and other third-party applications.
- Understanding of regulatory requirements and customer security considerations.
- Strong understanding of the contact center market and trends.
- Ability to work independently in fast-paced, team-oriented environments.
- Customer advocacy and creative problem-solving skills.
- Pacific or Mountain time zone location is preferred.
Benefits
- Benefits support physical, mental, emotional, and financial health, work-life balance, and community involvement.
- Zoom uses a structured hybrid approach centered around office and remote work environments; the posting is marked remote.
- Candidates have at least 5 days to apply, with an anticipated closing date of September 18, 2026.
Categories
Solutions Engineering
About Zoom
Zoom builds a cloud platform for video meetings, team chat, webinars, phone, rooms, and contact center used by businesses, schools, and public-sector organizations. It sells these collaboration and communications services as SaaS subscriptions with add-ons for events, telephony, and enterprise features, and offers developer APIs/SDKs. Founded in 2013 and headquartered in San Jose, California, Zoom Video Communications is a public company traded on Nasdaq.