4 hours ago
Remote, United StatesMid Level / Senior
H1B sponsor
Responsibilities
- Own a book of commercial customers and monitor technical health, platform adoption, usage signals, and renewal-risk indicators.
- Provide targeted, limited-scope technical guidance for integration and solutioning questions in partnership with Customer Success Managers.
- Direct customers to appropriate self-service resources and help improve adoption and self-sufficiency.
- Create and maintain Drata Academy modules, technical documentation, help articles, walkthrough videos, webinars, and workshops.
- Identify content gaps from support trends and customer feedback and prioritize scalable educational assets.
- Stage, reproduce, and document platform behavior and customer issues for bug tickets and feature requests.
- Participate in user acceptance testing and communicate commercial-customer trends to Product Management and the broader Solutions Architect organization.
- Escalate complex or out-of-scope issues to senior Solutions Architects with clear context and documentation.
Requirements
- 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent B2B SaaS role.
- Experience producing technical content such as help articles, video walkthroughs, or e-learning modules is strongly preferred.
- Foundational experience with AWS, GCP, or Azure.
- Working knowledge of desktop applications and machine architecture on Windows, Mac, Linux, and Chrome OS.
- Experience with REST APIs and JSON.
- Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting.
- Familiarity with AI-powered tools or platforms and willingness to develop deeper expertise in AI-assisted compliance workflows.
- Security or compliance industry experience, including SOC 2, ISO 27001, or HIPAA, is a plus.
- Strong written and verbal communication skills, including comfort presenting webinars and workshops.
- Ability to manage a customer portfolio and multiple content workstreams in a self-directed and organized manner.
Benefits
- Stock equity and a total rewards package that may include equity and health and wellbeing benefits.
- Up to 100% employer-paid medical, dental, and vision premiums for employees and dependents, plus wellness benefits and healthcare concierge services.
- 401(k), company-paid life and disability insurance, tax-advantaged spending accounts, and discounted voluntary benefits.
- Paid parental leave after six months of employment, plus Kindbody fertility and family-building benefits and leave specialists.
- Annual professional and personal development stipends and access to internal learning opportunities.
- Flexible vacation policy, paid holidays, and other time-off benefits.
Tech Stack
Categories
Solutions Engineering
About Drata
Drata builds a trust management platform that automates security compliance, risk, and audit readiness across frameworks like SOC 2, ISO 27001, HIPAA, and PCI DSS. Delivered as SaaS, it connects to cloud and business systems to monitor controls, manage GRC workflows, and streamline security reviews for thousands of organizations. Founded in 2020 and privately held, Drata is headquartered in San Francisco, California.