Senior Staff AI-Native Software Engineer – Agentic Systems
ServiceNow7 hours ago
Base Salary
$191k - $334k/yr
Responsibilities
- Design and ship production-grade multi-agent systems with orchestration, tool use, planning loops, memory, and failure recovery.
- Build enterprise-grounded agents using CMDB, Workflow Data Fabric, and Knowledge Graph data.
- Develop trust, safety, observability, human-in-the-loop, and governance controls for autonomous systems.
- Build retrieval and grounding capabilities including RAG pipelines, hybrid search, re-ranking, and evaluation.
- Integrate and evaluate Anthropic, Google, and OpenAI models for production use cases.
- Lead architecture decisions, code reviews, engineering quality improvements, and mentoring for production AI practices.
Requirements
- 8+ years of software engineering experience with strong data structures, algorithms, and distributed systems fundamentals.
- Hands-on experience designing, shipping, and operating production agentic systems, including multi-agent orchestration, tool calling, planning loops, memory, and failure recovery.
- Production-grade Python experience.
- Experience with Anthropic, Google, or OpenAI AI SDKs, prompt engineering, structured outputs, and production model evaluation.
- Working familiarity with production RAG and retrieval patterns, vector stores, hybrid search, and retrieval evaluation metrics.
- Track record of technical leadership through architecture ownership, code quality improvements, and mentoring.
- Systems-language experience with Go, Java, or C++ is a plus.
- Deeper search and retrieval specialization, MLOps or model observability experience, published work or open-source contributions, and production LLM fine-tuning or inference optimization are nice to have.
Benefits
- Base pay is $190,900 - $334,100, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- The role uses a flexible work persona within ServiceNow’s distributed work model.
- Employee Type: Regular.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.