4 months ago
New York, NY, USAMid Level / Senior
Responsibilities
- Lead customer implementations from technical discovery to production deployment.
- Troubleshoot client technical issues and provide hands-on support for platform integrations.
- Support customer conversations around API capabilities and guide clients through platform development.
- Collaborate with product and engineering to provide structured customer feedback.
- Bridge the gap between customer needs and engineering solutions, advocating for necessary fixes.
Requirements
- 4+ years of technical experience in system integrations.
- Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or related field.
- Exceptional problem-solving skills and a customer-focused approach.
- Strong communication abilities for both technical and non-technical audiences.
- Hands-on experience with JavaScript, SQL, or other programming languages.
- Ability to work independently and manage multiple projects in a dynamic environment.
Benefits
- Unlimited vacation with a requirement to take at least 10 days off.
- Flexible working arrangements, including remote work options.
- Comprehensive health, dental, and vision plans for employees and dependents.
- 401(k) plan with a 4% company match.
- Equity option plan for all employees.
- Health and wellness spending support for gym memberships and other activities.
- Team summits for relationship building and company culture enhancement.