Principal Software Engineer - PMTS
Salesforce5 days ago
Base Salary
$197k - $314k/yr
Responsibilities
- Develop and deliver the internal Agentforce environment and ADLC, including standards, best practices, enablement, and operationalization.
- Build foundational components for a generic support agent integrating Slack, PagerDuty, and Service Cloud.
- Partner with internal builders and customers to improve product success and pipeline reliability.
- Support pipelines with iADLC and improve DataKit pipeline consistency and self-service operation.
- Formalize sensitive unstructured data using data governance, custom objects, and prompt templates.
- Deliver platform operations, support, audit completion, and adoption of SentOS, MCP, and ITSM features.
- Design and implement server-side applications, middleware, and frameworks while using AI-powered developer tools to improve engineering productivity.
Requirements
- At least 10 years of professional software development experience.
- Experience with Java, C#, or other object-oriented programming languages and strong understanding of object-oriented programming.
- Understanding of the end-to-end product development lifecycle and experience working with multiple engineers.
- Experience with RESTful services and software deployments in AWS environments.
- Understanding of enterprise build pipelines, automated testing, unit testing, and integration testing.
- Thorough knowledge of design patterns and professional software engineering practices, including coding standards, code reviews, source control, build processes, testing, and operations.
- Ability to analyze performance data and build dashboards for large datasets.
- Experience with continuous integration and continuous delivery server technologies and Agile development methodologies such as Scrum.
- Bachelor’s degree in computer science or another relevant technical field, or equivalent experience.
- Excellent communication skills and ability to use AI-powered developer tools such as Claude Code and Agentforce.
Benefits
- Benefits include time-off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Categories
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.