14 days ago
Toronto, CanadaSenior
Responsibilities
- Design, configure, and deliver scalable ServiceNow solutions aligned with customer objectives and technical standards.
- Define technical architectures that support scalability, maintainability, and business success.
- Lead customer workshops and solution design sessions assessing current-state and future-state processes.
- Advise customers on ServiceNow capabilities, process optimization, and operational efficiency.
- Resolve complex technical issues, support project delivery teams, and mentor Associate Technical Consultants.
- Guide technical documentation, business requirement workbooks, and solution artifacts.
- Participate in solution scoping, requirements validation, testing, adoption strategies, and project delivery.
- Maintain relevant ServiceNow certifications and stay current with platform innovations and best practices.
Requirements
- At least 5 years of experience in professional services, consulting, or technology services, or an equivalent combination of education and experience.
- Hands-on experience implementing and configuring ServiceNow solutions.
- ServiceNow certification aligned with the supported workflow or platform specialization.
- Experience leading customer technical discussions, workshops, and solution design sessions.
- Strong understanding of solution architecture principles and enterprise application integrations.
- Proven ability to analyze and resolve complex technical challenges.
- Experience working effectively in collaborative, cross-functional environments.
- Ability to travel up to 50% as required.
- Experience using AI tools or AI-driven insights to improve processes, productivity, decision-making, or customer outcomes.
- Understanding of AI concepts, ethical considerations, and practical business applications.
- Advanced ServiceNow certifications, mentoring or technical leadership experience, workflow expertise, digital transformation experience, and consulting or stakeholder management skills are preferred.
Benefits
- Remote position open to qualified applicants in Canada.
- Ability to travel up to 50% based on business and client requirements.
- Wellbeing programs supporting work-life balance.
- Eligible for Cognizant’s discretionary annual incentive program based on performance and applicable plan terms.
- Benefits are subject to applicable eligibility requirements.
Categories
Solutions Engineering
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant