Senior Workforce Solutions Engineer
Credit Acceptance6 days ago
Southfield, MI, USA +2 moreSenior
Base Salary
$126k - $176k/yr
Responsibilities
- Partner with product owners, service teams, and business stakeholders to identify friction, prioritize opportunities, and simplify workflows before automating.
- Configure platform workflows, write scripts, expose supported APIs, and use approved low-code tools to ship production productivity solutions.
- Build AI-powered conversational experiences, knowledge capabilities, workflows, agents, and reusable automation actions with appropriate human oversight.
- Connect portfolio applications with enterprise systems using secure data exchange, validation, monitoring, retries, and exception handling.
- Improve knowledge quality and implement permissions-aware retrieval grounded in authoritative information.
- Configure least-privilege roles, integration identities, and secrets management while supporting access reviews, audit evidence, and segregation of duties.
- Evaluate workflow correctness, response quality, permissions, and failure scenarios before release, and monitor quality and adoption in production.
- Establish productivity baselines and measure cycle time, hours released, adoption, rework, capacity released, and realized savings.
- Own production reliability for platform capabilities and integrations through logs, alerts, root-cause analysis, monitoring, runbooks, and on-call participation.
- Automate regression testing, maintain source control, document technical procedures, and reduce recurring failures.
- Maintain application inventories, dependencies, license usage, and renewal dates, and recommend application consolidation or retirement.
- Mentor engineers, review technical designs, establish reusable engineering standards, provide user guidance, and recommend AI roadmap improvements based on business value.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a closely related field, or equivalent work experience.
- At least 6 years of experience administering and engineering enterprise business applications, including a record of shipping automation and improving business workflows.
- Hands-on Atlassian administration and automation experience with Jira and Confluence, plus ADP or a comparable payroll or HR platform.
- Scripting and production integration experience using Python, PL/SQL, JavaScript, webhooks, and supported APIs.
- Practical experience applying generative AI or agent tools to business workflows, including evaluation, data access controls, and human oversight.
- Experience building secure and compliant applications that handle access controls and sensitive HR, payroll, and financial data; familiarity with SOC 2.
- Experience with incident resolution, root-cause analysis, and technical documentation for enterprise applications.
- Practical expertise with SDLC and ADLC practices, including testing, release management, and DevOps practices.
- Experience providing technical leadership and mentoring to other engineers.
- Preferred Atlassian or ADP certifications.
- Preferred experience with enterprise low-code automation, knowledge and search quality, approved AI assistants, reusable agent tools and actions, governed APIs or Model Context Protocol, AI evaluation datasets, license optimization, application consolidation, ServiceNow, identity platforms, and collaboration platforms.
- Must reside in or be willing to relocate to the greater Southfield, Michigan area; greater Bellevue, Washington area; or San Francisco Bay Area, California.
Benefits
- Hybrid work model with two work-from-home days and three standard in-office days each week.
- 401(k) match, adoption assistance, parental leave, tuition reimbursement, and comprehensive medical, dental, and vision coverage.
- Additional nonstandard benefits and an inclusive, equal-opportunity workplace.
Tech Stack
Categories
About Credit Acceptance
Credit Acceptance is a public auto finance company that partners with a nationwide network of car dealers to provide indirect vehicle loans to consumers, including those with limited or challenged credit. The company purchases and services retail installment contracts and shares collections with dealers through structured programs. Founded in 1972 and headquartered in Southfield, Michigan, it trades on NASDAQ as CACC and operates across the U.S.