Sr Platform Automation Engineer II
Pacific Life1 day ago
Charlotte, NC, USAMid Level / Senior
Base Salary
$168k - $205k/yr
Responsibilities
- Support deployment, adoption, and optimization of Copilot Studio and Microsoft 365 Copilot capabilities.
- Design, develop, and maintain enterprise agents, SharePoint agents, and departmental Copilot experiences.
- Administer Copilot Studio, Power Platform, and AI environments, including DLP policies, environment strategy, connector governance, and platform health.
- Design scalable AI and automation solutions using Power Platform, Dataverse, Azure services, Microsoft Graph, reusable components, and integrations.
- Conduct solution architecture reviews and partner with security, compliance, and platform teams on enterprise standards and responsible AI governance.
- Provide technical leadership for agent implementations, prompt libraries, use-case development, CI/CD, and deployment automation.
- Troubleshoot complex platform issues and provide escalation support for makers and business teams.
- Partner with Microsoft, internal stakeholders, and business teams on requirements, solution strategy, roadmap planning, intake, and prioritization.
- Mentor citizen developers and junior engineers on development standards, governance, and best practices.
- Develop and maintain technical documentation, implementation guides, and operational runbooks.
Requirements
- 8+ years of software engineering, platform engineering, or enterprise application development experience.
- Experience with Microsoft Copilot Studio, Power Platform, and Microsoft 365 technologies.
- Strong understanding of enterprise integration patterns and API development.
- Experience administering environments, security models, and governance controls.
- Experience with Power Automate, Dataverse, SharePoint Online, and Microsoft Teams.
- Knowledge of AI/LLM solution architecture and prompt engineering concepts.
- Experience supporting production enterprise platforms and troubleshooting complex issues.
- Strong communication and stakeholder management skills.
- Preferred experience designing Copilot agents with responsible AI considerations such as safety boundaries, grounding, evaluation, and monitoring.
- Microsoft certifications in Copilot Studio, Power Platform, or AI technologies are preferred.
- Preferred experience implementing enterprise standards and patterns, driving adoption across multiple teams or divisions, and deploying enterprise-scale Microsoft 365 Copilot solutions.
- Familiarity with insurance, financial services, or highly regulated environments is preferred.
Benefits
- Hybrid work arrangement in Charlotte, NC or Newport Beach, CA.
- Medical, dental, vision, and a Wellbeing Reimbursement Account.
- Paid time off, holiday schedules, and Financial Planning Time Off.
- Paid parental leave and an Adoption Assistance Program.
- Competitive 401(k) plan with company match and an additional contribution regardless of participation.
- Benefits begin on the first day.
Tech Stack
Categories
About Pacific Life
Pacific Life is a privately held insurer and asset manager that sells life insurance, annuities, workforce benefits, and institutional investment solutions to individuals, employers, and institutions. The company also offers mutual funds and reinsurance capabilities. Founded in 1868 and headquartered in Newport Beach, California, Pacific Life is a Fortune 500 company serving retail and institutional markets across the United States.