Account Solution Engineer, Higher Education
InformaticaBase Salary
$135k - $180k/yr
Responsibilities
- Lead the technical aspects of the Salesforce solution cycle from discovery through close in partnership with account executives, product specialists, and partners.
- Understand higher education institutions’ operational challenges and map them to Salesforce solutions.
- Prepare, build, and present tailored demonstrations, proof-of-concepts, workshops, and technical deep-dives.
- Translate education business processes into technology solutions for technical and non-technical stakeholders.
- Lead technical responses to RFPs and RFIs and articulate Salesforce’s business value.
- Support account QBRs, health checks, technical workshops, product adoption, consumption, and value realization.
- Define use cases, estimate credit consumption, and create consumption plans for AI and data products.
- Develop Agentforce and Data360 Cloud use cases supporting student success and operational efficiency.
- Collaborate cross-functionally with sales, professional services, product teams, solution specialists, and partners.
- Meet customer engagement, solution development, and revenue contribution objectives while continuing professional development.
Requirements
- Bachelor’s, master’s, or PhD in Computer Science, Software Engineering, or MIS.
- At least 7 years of combined experience working with Salesforce or other CRM solutions, focused on education.
- At least 5 years of experience in solution engineering, consulting, enterprise software delivery, or customer success.
- Artificial intelligence and/or data certifications related to generative AI and LLM concepts, preferably Salesforce certifications.
- Deep understanding of higher education operations, including student lifecycle management, academic operations, financial aid, enrollment, student success, and alumni relations.
- Experience configuring and demonstrating Salesforce or similar enterprise platforms in sales or implementation contexts.
- Strong communication, presentation, discovery, solution design, time management, prioritization, and cross-functional collaboration skills.
- Experience with RFP and proposal processes and translating complex technical concepts into value-driven narratives.
- Salesforce certifications including Administrator, Education Cloud Consultant, Data 360, and Experience Cloud are expected or valued.
- Experience with Agentforce for Education, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components is a plus.
- Willingness to travel approximately 40% for client meetings, presentations, and industry events.
Benefits
- Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role requires approximately 40% travel for client meetings, presentations, and industry events.
- The stated base salary range is $134,750–$180,250 annually, with different ranges for California, New York, and select metropolitan areas; compensation figures are excluded from benefits classification.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com