ProdOps Engineer 3
Black Duck Software, Inc.3 months ago
Bengaluru, IndiaMid Level / Senior
H1B Sponsor
Responsibilities
- Own and manage critical and high production incidents end-to-end.
- Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
- Improve MTTR, MTTA, alert quality, and operational stability.
- Perform root cause analysis (RCA) and drive corrective actions.
- Monitor production systems and proactively detect issues.
- Automate operational tasks using Go, Python, Shell, or Perl.
- Maintain dashboards, alerts, runbooks, and SOPs.
- Handle customer-facing communications during incidents.
- Coordinate with Engineering, Product, CloudOps, and Support teams.
- Guide junior engineers and support shift handovers.
- Lead automation initiatives to reduce toil and manual intervention.
- Write and review operational automation using Go, Python, Shell, or Perl.
- Act as a technical reviewer for reliability critical changes.
- Influence architecture decisions with operability and reliability in mind.
- Own and standardize runbooks, SOPs, and disaster recovery processes.
Requirements
- 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles.
- Proven experience leading major production incidents in customer-facing systems.
- Strong background in distributed systems, Kubernetes, and cloud environments.
- Experience mentoring engineers and driving reliability initiatives.
- Excellent written and verbal communication skills.
Benefits
- An opportunity to be part of a dynamic and innovative team.
- Inclusive and collaborative work environment.
- Continuous learning and professional development opportunities.
- Exposure to large-scale and customer-critical systems.