ProdOps Engineer 3
Black Duck Software, Inc.Responsibilities
- Own and manage critical and high-severity production incidents end-to-end.
- Lead incident response calls and assigned shifts in a 24/7 operating environment.
- Improve MTTR, MTTA, alert quality, and operational stability through monitoring and corrective actions.
- Perform root cause analysis and drive remediation and corrective actions.
- Automate operational tasks and lead automation initiatives using Go, Python, Shell, or Perl.
- Maintain dashboards, alerts, runbooks, SOPs, and disaster recovery processes.
- Provide customer-facing communications during incidents.
- Coordinate with Engineering, Product, CloudOps, and Support teams.
- Act as a technical reviewer for reliability-critical changes and influence architecture decisions for operability and reliability.
- Provide technical leadership, mentorship, onboarding, training, and upskilling for ProdOps engineers.
Requirements
- At least 6 years of experience in Production Operations, SRE, or Cloud Reliability roles.
- Proven experience leading major production incidents in customer-facing systems.
- Strong background in distributed systems, Kubernetes, and cloud environments.
- Experience mentoring engineers and driving reliability initiatives.
- Experience with Docker, Kubernetes, Helm, AWS, GCP, Azure, Terraform, CI/CD tools, observability platforms, version control, and scripting.
- Strong written and verbal communication skills.
Benefits
- Hybrid work arrangement in Bangalore.
- 24/7 rotational shifts, including night shifts and weekend on-call.
- Continuous learning and professional development opportunities.
- Exposure to large-scale and customer-critical systems.
- Inclusive and collaborative work environment.
Tech Stack
Categories
About Black Duck Software, Inc.
Black Duck® meets the board-level risks of modern software with True Scale Application Security, ensuring uncompromised trust in software for the regulated, AI-powered world. Only Black Duck solutions free organizations from tradeoffs between speed, accuracy, and compliance at scale while eliminating security, regulatory, and licensing risks. Whether in the cloud or on premises, Black Duck is the only choice for securing mission-critical software everywhere code happens. With Black Duck, security leaders can make smarter decisions and unleash business innovation with confidence. Learn more at www.blackduck.com. Disclaimer: Please watch out for hiring fraud. Black Duck will never make initial contact with candidates through text or WhatsApp. Emails will come from an @blackduck.com address. You can verify openings and apply for roles through the Black Duck Careers page (https://www.blackduck.com/company/careers.html)