Software Engineer
Serco Group plc1 day ago
Rome, ItalyMid Level
Responsibilities
- Design, develop, maintain, and evolve software applications for Earth Observation monitoring, reporting, alerting, visualization, and performance analysis.
- Perform corrective and evolutive maintenance, including troubleshooting, bug fixing, testing, and improvements to existing applications.
- Support deployment, release activities, configuration, monitoring, nominal operations, and incident or anomaly management.
- Investigate software behavior and root causes, implement corrective actions, and prepare related reports and activity tracking.
- Develop dashboards and web interfaces with attention to usability, graphical design, data visualization, and operational information presentation.
- Integrate AI-enabled capabilities into operational software and use AI-assisted tools for coding, testing, documentation, troubleshooting, and analysis.
- Produce and maintain technical documentation, operational procedures, work instructions, anomaly reports, and performance reports.
- Coordinate with operations, infrastructure, and other teams and participate in on-call or extended-hours support when required.
Requirements
- Bachelor’s or master ’s degree in Computer Science, IT, Software Engineering, Aerospace Engineering, Artificial Intelligence, Data Science, or a related field.
- Experience designing, developing, maintaining, and evolving software applications in operational or service-oriented environments.
- Experience supporting software operations, including deployment, incident and anomaly analysis, troubleshooting, corrective actions, and coordination with operations or infrastructure teams.
- Proficiency with Linux, shell and Bash scripting, Python, SQL and NoSQL databases, Docker, and containerized environments.
- Experience with databases including querying, data modeling, database design, and application data maintenance.
- Familiarity with frontend and web technologies, dashboards, data visualization, graphical design, and user experience.
- Familiarity with AI-assisted development practices and coding agents such as Claude Code, OpenAI Codex, Gemini CLI, or similar tools.
- Knowledge of software development lifecycle practices, maintenance, testing, debugging, version control, collaborative development, and ticketing workflows.
- Experience producing technical documentation, operational procedures, work instructions, reports, or similar engineering documentation.
- Knowledge or experience with cloud-based IT environments, large data-flow monitoring, observability, service performance analysis, and reporting systems is advantageous.
- Experience with JIRA and GitHub is advantageous.
- Knowledge of Keycloak or other Identity and Access Management solutions is advantageous.
- Knowledge of service operations, ITIL practices, incident/problem/change management, operational readiness, Agile methodologies, and continuous improvement is advantageous.
- Ability to analyze performance metrics, identify trends, correlate operational events, derive actionable insights, and troubleshoot complex systems.
- English proficiency at level B2, written and spoken.
Benefits
- Full-time permanent employment contract under the National Collective Labor Agreement (CCNL Commercio).
- Hybrid working model from the Serco Rome office.
- 13th and 14th monthly salary payments.
- Meal service, snacks, and free coffee when working onsite.
- Health insurance extended to family members and life insurance.
- Company-sponsored training programs.
- Shuttle service to the Rome office.
- Discounted membership at Fit Express Roma and discounts at retail stores in the Domus shopping center.
About Serco Group plc
Serco Group plc delivers outsourced public services and technology-enabled operations for governments worldwide, spanning defence, justice, migration, health, transport, space, and customer services. It designs, integrates and manages large programmes, contact centres, and facilities under long-term contracts, with capabilities in systems integration, case management, and complex programme management. Headquartered in Hook, Hampshire, the company is publicly listed on the London Stock Exchange.