Senior Workforce Solutions Engineer
Credit Acceptance1 day ago
Remote, United StatesSenior
Base Salary
$105k - $153k/yr
Responsibilities
- Own the technical design, implementation, operation, and service quality of workforce applications including ADP, Jira, Confluence, and other enterprise applications.
- Partner with business and product stakeholders to identify friction, simplify processes, prioritize opportunities, and deliver measurable productivity improvements.
- Configure workflows, write scripts, use supported APIs and low-code tools, and build reusable automation, integrations, templates, and governed agent capabilities.
- Engineer AI-powered self-service, knowledge retrieval, conversational experiences, workflow automation, and human-approval controls.
- Connect applications with enterprise systems using secure data exchange, validation, monitoring, retries, and exception handling.
- Configure least-privilege access, integration identities, secrets management, access reviews, audit evidence, and sensitive-data protections.
- Evaluate workflow correctness, AI response quality, permissions, failure scenarios, adoption, and production quality before and after release.
- Own reliability through monitoring, alerts, root-cause analysis, incident resolution, regression testing, source control, runbooks, and on-call participation.
- Maintain application inventory, dependencies, license usage, renewal dates, and recommendations for consolidation or retirement.
- Mentor engineers, review technical designs, establish reusable engineering standards, provide user guidance, and support knowledge transfer.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a closely related field, or equivalent work experience.
- At least 6 years of experience administering and engineering enterprise business applications, including shipping automation and improving business workflows.
- Hands-on Atlassian administration and automation experience with Jira and Confluence, plus ADP or a comparable payroll or HR platform.
- Scripting and production integration experience using Python, PL/SQL, JavaScript, REST APIs, or webhooks.
- Practical experience applying generative AI or agent tools to business workflows, including evaluation, data access controls, and human oversight.
- Experience building secure, compliant applications and handling access controls and sensitive HR, payroll, and financial data; familiarity with SOC 2 is required.
- Experience with incident resolution, root-cause analysis, and technical documentation for enterprise applications.
- Practical expertise with SDLC and ADLC practices, including Agile/SCRUM, testing, release management, and DevOps practices.
- Experience providing technical leadership and mentoring to other engineers.
- Preferred qualifications include Atlassian or ADP certifications, enterprise low-code automation, knowledge and search quality, AI assistants, reusable agent tools, governed APIs or MCP, AI evaluation datasets, license optimization, application consolidation, and integrations with ServiceNow, identity, or collaboration platforms.
Benefits
- Work-from-home position with occasional planned travel to the assigned Southfield, Michigan office; the role may also be performed from that office if requested.
- Competitive benefits package including a 401(k) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical, dental, and vision coverage, and additional benefits.
- Annual variable cash bonus eligibility of 7.5% to 15% based on individual performance.
Tech Stack
Categories
About Credit Acceptance
Credit Acceptance is a public auto finance company that partners with a nationwide network of car dealers to provide indirect vehicle loans to consumers, including those with limited or challenged credit. The company purchases and services retail installment contracts and shares collections with dealers through structured programs. Founded in 1972 and headquartered in Southfield, Michigan, it trades on NASDAQ as CACC and operates across the U.S.