8 days ago
Portugal (city not specified)Staff+
Responsibilities
- Deliver Support Mission Critical service offerings in collaboration with customer success, support, engineering, and partner teams.
- Lead proactive resiliency efforts focused on reliability, security, supportability, manageability, monitoring, and observability.
- Coordinate accelerated incident resolution, ensuring critical incidents, root-cause analyses, and recommendations are captured and connected to resiliency efforts.
- Support customer monitoring and observability onboarding and help improve customer-owned monitoring capabilities.
- Build cross-team partnerships, clarify responsibilities, and coordinate work streams throughout customer engagements.
- Maintain comprehensive customer knowledge records and share root-cause analyses with customers.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, or equivalent experience.
- Solid experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, and/or consulting.
- Ability to pass Microsoft Cloud Background Check and other applicable customer or government security screenings.
- Azure IaaS experience with depth in areas such as storage, networking, compute, high availability, or disaster recovery.
- Experience developing, debugging, performance tuning, and supporting Azure, DevOps, application, container, identity, API, or integration services.
- Strong ability to develop strategic customer relationships and earn customer trust and respect.
- Certification in Microsoft or other cloud technologies is preferred.
Benefits
- Work arrangement allows up to 50% work from home.
- Certain roles may be eligible for benefits and other compensation.
- The position is based in Portugal and is open for at least five days, with applications accepted until filled.
Tech Stack
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.