Principal Consultant – Salesforce
TTEC Digital10 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead client discussions for requirements gathering, solutioning, architecture, and technical design.
- Perform fit-gap analysis and recommend scalable Salesforce solutions.
- Design and review Salesforce configurations, customizations, integrations, migrations, and technical solutions.
- Provide technical expertise across Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
- Serve as the senior technical point of contact for clients and manage technical discussions, expectations, risks, and dependencies.
- Perform Scrum Master responsibilities, including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and impediment tracking.
- Own technical workstreams and ensure quality and timely delivery.
- Review technical deliverables and mentor junior team members.
- Troubleshoot and resolve complex Salesforce issues.
- Support pre-sales activities, including discovery, solution presentations, RFP/RFI responses, estimates, and technical proposals.
- Collaborate with architects, developers, QA, business analysts, project managers, and client stakeholders.
- Contribute to Salesforce best practices, reusable assets, and knowledge sharing.
Requirements
- Engineering graduate or equivalent technical qualification.
- 10–15+ years of Salesforce experience with strong implementation and consulting expertise.
- Expert knowledge of Salesforce architecture, configuration, development, integration, and migration.
- Strong experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
- Experience in client-facing consulting, technical solutioning, and Agile/Scrum delivery.
- Experience performing Scrum Master responsibilities.
- Strong technical mentoring and stakeholder management skills.
- Salesforce Platform Developer I and II certifications are preferred, and additional Salesforce certifications are advantageous.
- Pre-sales and RFP experience is preferred.
- Excellent communication, presentation, problem-solving, and time-management skills.
- Ability to manage multiple priorities in a fast-paced environment.
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.