Distinguished Platform Engineer
ServiceNow23 hours ago
Base Salary
$279k - $488k/yr
Responsibilities
- Set technical direction for model-driven HR agent and conversational capabilities across multiple teams and releases.
- Design agent decomposition, orchestration, context assembly, tool and function exposure, autonomy delegation, model migration, and build-versus-adopt strategies.
- Define structural human-approval boundaries for sensitive HR actions involving pay, employment status, restricted records, and employee-relations matters.
- Own versioned instruction and tool-description contracts with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
- Build evaluation infrastructure including golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection.
- Design production observability and safety controls for containment, hallucination rate, tool-selection errors, unsafe actions, and prompt-injection vectors.
- Define accountable standards for AI-assisted engineering, including specifications, reviews, and verification harnesses.
- Contribute hands-on to complex integrations, risky migrations, prototypes, and incidents.
- Collaborate with product, engineering, and design to create scalable AI solutions and translate business needs into technical designs.
Requirements
- 10+ years of software engineering experience and a record of technical direction adopted beyond the immediate team.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluation systems for them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience enforcing per-user entitlements in retrieval and tool layers, separating scopes between roles, and handling restricted records under audit.
- Evaluation experience involving dataset curation, judge calibration, CI gating, and drift detection used by other engineers.
- Strong system design, API, data modeling, and testing skills across front-end, server-side, and relational data work.
- Experience using AI coding assistants and agents accountably.
- On-call and incident-command experience on customer-facing systems, including ownership of systemic follow-up fixes.
- Experience with Java, JavaScript/TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred experience with HR case management, employee journeys and lifecycle, payroll, benefits, leave, or absence.
- Preferred experience integrating core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
- Preferred experience contributing in a Forward deployment model to champion customer adoption.
Benefits
- Base pay is listed at $279,100-$488,400, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, an employee stock purchase plan, matching donations, flexible time away, and family leave programs are offered.
- The role has a flexible work persona within the company's distributed work model.
- This is a regular employee position in North America and Canada.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.