Distinguished Platform Engineer
ServiceNow2 days ago
Base Salary
$279k - $488k/yr
Responsibilities
- Set the technical direction for AI architecture across the HR domain, including agent decomposition, context assembly, tool exposure, autonomy delegation, model selection, orchestration, and cost/latency/quality tradeoffs.
- Define structural autonomy boundaries for HR actions involving pay, employment status, restricted records, and employee-relations matters.
- Own versioned instruction and tool-description surfaces with upgrade-safe extension points, deprecation paths, and compatibility guarantees.
- Build evaluation infrastructure including golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection.
- Design production observability and safety controls for containment, hallucinations, tool-selection errors, unsafe actions, injection vectors, and restricted HR conversation data.
- Define standards for accountable AI-assisted engineering, including specifications, reviews, verification harnesses, and delivery expectations.
- Contribute hands-on to difficult integrations, risky migrations, architectural prototypes, and incident resolution.
- Partner with product, engineering, and design to create scalable AI solutions and translate business needs into technical designs.
Requirements
- 10+ years of software engineering experience with technical direction adopted beyond the immediate team.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluation systems.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience with entitlement-aware data handling, per-user access enforcement, role-based scope separation, restricted records, and audit requirements.
- Evaluation experience involving dataset curation, judge calibration, CI gating, and drift detection used by other engineers.
- Strong system design, API, data modeling, testing, front-end, server-side, and relational data skills.
- Experience using AI coding assistants and agents accountably.
- On-call and incident-command experience for customer-facing systems, including ownership of systemic fixes.
- Experience with Java, JavaScript/TypeScript, and React, with the ability to learn new tools and frameworks quickly.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred experience with HR case management, employee journeys and lifecycles, payroll, benefits, leave, or absence.
- Preferred experience integrating core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
- Preferred contribution in a Forward deployment model supporting customer adoption.
Benefits
- Base pay is $279,100 - $488,400, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona in a distributed work environment; eligibility may be flexible, remote, or required in office depending on role and location.
- Regular employee position in North America and Canada.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.