Senior Staff Machine Learning Engineer_Voice AI
ServiceNow3 days ago
Base Salary
$201k - $352k/yr
Responsibilities
- Design, develop, and implement the core Voice Platform, including audio acquisition, conversation management, speech generation, Voice AI model integrations, and Voice Harness.
- Build and deploy large-scale distributed Voice AI systems across multiple regions and datacenters.
- Develop high-quality, scalable, reusable software using sound architecture and engineering practices.
- Partner with product managers and customers to understand use cases and technology challenges.
- Improve SRE practices by translating operational use cases into software tooling requirements.
- Mentor colleagues and promote knowledge sharing across Voice AI engineering disciplines.
Requirements
- 12+ years of relevant industry experience.
- Hands-on experience building distributed Voice AI systems at large operational scale.
- 4+ years of experience building LLM-based applications through model integration rather than model training.
- 4+ years of development experience with Python, Golang, Java, or similar languages.
- 2+ years of experience building agents, including prompt engineering, and developing LLM-based experiences.
- Experience operating highly available distributed workloads on Kubernetes using a DevOps approach.
- Experience building software for compliance and security in regulated environments is an asset.
- Ability to critically evaluate AI integrations for workflows, decision-making, and problem-solving.
- Experience using AI tools such as Claude Code, Cursor, and Windsurf.
Benefits
- Base pay of $201,300-$352,300 plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona within ServiceNow's distributed work model.
- Regular employee position in the North America and Canada region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.