2 days ago
London, United KingdomStaff+
Responsibilities
- Lead end-to-end ServiceNow solution architecture, design, configuration, development, and implementation for telecom processes.
- Design CSDM-aligned data and service models, CMDB CI classes, relationships, reconciliation rules, lifecycle management, and TNI network inventory structures.
- Configure and develop ServiceNow solutions across CSM, ITSM, ITOM, Discovery, Service Mapping, Event Management, CMDB, TNI extensions, and IntegrationHub.
- Implement workflows, business rules, client scripts, UI policies, automation, and integrations with BSS/OSS, CRM, billing, order management, ticketing, network, and inventory systems.
- Develop and test API-driven synchronization and real-time event flows using REST/SOAP, MID Server, IntegrationHub, and TM Forum Open APIs.
- Enable NowAssist, GenAI, Predictive Intelligence, and Virtual Agent capabilities for case summarization, ticket automation, agent assistance, search, and workflow optimization.
- Engage product owners, architects, and operations teams; support requirements analysis, sprint planning, UAT, releases, deployment, troubleshooting, optimization, training, and knowledge transfer.
Requirements
- 12–15 years of overall professional experience, including 4+ years of ServiceNow experience.
- Deep expertise in CSDM, CMDB and CI class modeling, Telco Network Inventory, CSM, ITSM, ITOM, integrations, and telecom Service Mapping and Discovery.
- Expertise in JavaScript, Flow Designer, and IntegrationHub, with experience using REST/SOAP, API orchestration, and MID Server.
- Understanding of telecom service fulfillment and assurance, including RAN, Core, Transport, Fixed Broadband, and logical and physical network modeling.
- Experience integrating or modeling telecom BSS/OSS systems and knowledge of TMF frameworks, SID, eTOM, and API security.
- Working knowledge of NowAssist, Predictive Intelligence, and Virtual Agent.
- Strong communication, stakeholder engagement, documentation, presentation, requirement analysis, and problem-solving skills.
- ServiceNow Certified System Administrator certification and certifications in CSM, ITSM, ITOM, or CMDB/CSDM are preferred.
- Experience with telecom deployment projects, workflow automation, RPA, or GenAI platforms is preferred.
Benefits
- UK-based hybrid working model with the majority of the engagement performed remotely.
- Attendance at client workshops, design sessions, planning events, and key delivery milestones at UK client locations as required.
Tech Stack
JavaScriptSOAP
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.