Staff Machine Learning Engineer
ServiceNow1 day ago
Base Salary
$176k - $308k/yr
Responsibilities
- Own a major exploitability-engine subsystem end to end, including design, delivery, production operation, and quality.
- Define subsystem architecture and interfaces and make technical design decisions under uncertainty.
- Establish and track metrics such as entity-resolution accuracy, calibration quality, and path-ranking precision.
- Take ambiguous problems from design through reliable production systems at scale.
- Lead design and code reviews, mentor engineers, and provide technical direction through influence.
- Partner with product, security R&D, and SecOps to translate customer problems into subsystem designs.
- Establish AI safety, security, and guardrails for agentic components.
Requirements
- 6+ years of software engineering experience, including leading the design and delivery of complex production components.
- Track record of owning a significant production system or subsystem as a technical owner or lead.
- Hands-on depth in agentic and LLM systems and/or probabilistic or ML-driven scoring, including graph modeling, calibration, search, or optimization.
- Experience building AI/ML-powered production systems and with probabilistic modeling, graph analytics, calibration, or evaluation.
- Modern AI experience with RAG, embeddings, vector search, agentic workflows, model evaluation, or AI observability.
- Strong programming experience in Python and/or Java, Go, or a similar language.
- Command of cloud-native technologies, distributed systems, APIs, databases, and scalable architectures.
- Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience.
- Cybersecurity or security-product experience, or familiarity with modern security architectures and operations, is strongly preferred.
- Experience with AI-assisted development tools or coding agents such as Claude Code, Codex, Cursor, or Windsurf is a plus.
- Experience with AI evaluation, safety, governance, or policy guardrails is a plus.
Benefits
- Base pay is $176,100-$308,200, plus equity when applicable, variable/incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The role has a flexible or remote work persona, subject to location and eligibility.
- The position is a regular employee role in the AMS—North America and Canada region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.