NICE

Automation Engineer, CX (Playwright)

NICE
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1 day ago
Pune, IndiaMid Level / Senior

Responsibilities

  • Conduct manual and automated end-to-end testing of web applications.
  • Develop, enhance, and maintain scalable automation frameworks and E2E test suites.
  • Integrate automated accessibility checks into CI/CD pipelines.
  • Create and execute automated test cases, including test data generation.
  • Maintain and support automation infrastructure.
  • Document defects with actionable descriptions and screenshots in the test management system.
  • Analyze and troubleshoot issues and collaborate with cross-functional teams to support high-quality releases.
  • Integrate automation into release processes and contribute to QA continuous improvement initiatives.
  • Own and independently deliver low- to medium-complexity tasks while following QA and SDLC processes.

Requirements

  • Bachelor’s degree in Computer Science, Industrial Engineering, Electronics Engineering, or a related field.
  • 2–4 years of IT experience as an Automation QA Engineer.
  • At least 2 years of hands-on UI automation testing experience.
  • Proficiency with Playwright or equivalent UI testing tools.
  • Strong programming skills in TypeScript, Java, or JavaScript.
  • Experience with Jenkins or comparable CI/CD tools and JIRA or comparable defect-tracking tools.
  • Exposure to AI-assisted development tools such as GitHub Copilot or Claude Code.
  • Desirable knowledge of API validation using Postman or REST APIs.
  • Desirable familiarity with cloud services such as AWS.
  • ISTQB certification or equivalent is preferred.
  • Strong written and verbal communication skills with strong English proficiency.

Benefits

  • NICE-FLEX hybrid work model with two days in the office and three days remote each week.
  • Opportunities for learning, growth, and internal career mobility across roles, disciplines, domains, and locations.
  • Collaborative, creative environment at a global technology company.

Tech Stack

Categories

NICE

About NICE

10,000+ employees

NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.

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