Support Engineer
Freshpaint19 days ago
Remote, United StatesMid Level
Base Salary
$97k - $130k/yr
Responsibilities
- Own and drive customer issues to resolution end-to-end.
- Troubleshoot and resolve complex technical issues across the stack.
- Investigate application behavior using Go, TypeScript, and SQL.
- Analyze system architecture and code to identify root causes.
- Partner cross-functionally with Engineering, Customer Success, and Account teams.
- Support customers across the full lifecycle, including onboarding and ongoing usage.
- Communicate technical issues clearly to both technical and non-technical audiences.
- Create and maintain internal runbooks and customer-facing documentation.
- Surface customer feedback and insights to inform product improvements.
Requirements
- Ability to read and write code (Go, JavaScript/TypeScript preferred).
- 2+ years in a technical support, solutions engineering, or software engineering role.
- 2+ years in a customer-facing position.
- Experience troubleshooting across frontend and backend systems.
- Strong analytical and problem-solving skills with a self-service mindset.
- Clear and effective communicator across a range of audiences.
- Highly organized, able to manage multiple issues and priorities simultaneously.
- Customer-first mindset with strong empathy and ownership.
- Familiarity with databases & SQL.
Benefits
- Competitive pay + generous equity (10-year exercise window).
- Fully remote (U.S. only) with a $150/month coworking stipend.
- Half-day Fridays, every Friday.
- 16 weeks fully paid parental leave (eligible after 6 months).
- Unlimited PTO with a required 2-week minimum.
- Top-tier health, dental & vision (100% covered for you, 80% for dependents).
- 2 'Treat Yourself' days a year—$100 and a day off, just because.
- Intentional & engaging company offsites 2x a year.
Tech Stack
GoJavaScriptSQLTypeScript