Support Engineer
Freshpaint2 days ago
Remote, United StatesMid Level
Base Salary
$80k - $100k/yr
Responsibilities
- Own and drive customer issues through investigation and final resolution.
- Troubleshoot complex technical issues across frontend, backend, and interconnected systems.
- Use Go, TypeScript, JavaScript, and SQL to investigate application behavior and identify root causes.
- Analyze code and system architecture to diagnose customer problems.
- Partner with Engineering, Customer Success, Account, and Product teams.
- Support customers throughout onboarding and ongoing product usage.
- Explain technical issues clearly to technical and non-technical audiences.
- Create and maintain internal runbooks and customer-facing documentation.
- Surface customer feedback and insights to inform product and support improvements.
Requirements
- At least 2 years of experience in technical support, solutions engineering, or software engineering.
- At least 2 years of experience in a customer-facing position.
- Ability to read and write code, with Go and JavaScript/TypeScript preferred.
- Experience troubleshooting frontend and backend systems.
- Familiarity with databases and SQL.
- Strong analytical, problem-solving, communication, organization, empathy, and ownership skills.
- Ability to manage multiple issues and priorities in a self-directed manner.
- Experience debugging production environments is a plus.
- Experience with SQL and data-heavy systems is a plus.
- Experience collaborating with Product and Engineering teams is a plus.
- Experience contributing to technical documentation, help centers, or knowledge bases is a plus.
Benefits
- Competitive pay and generous equity.
- Half-day Fridays every Friday.
- 16 weeks of fully paid parental leave after six months of eligibility.
- Flexible PTO with a required two-week minimum.
- Health, dental, and vision coverage fully covered for the employee and 80% covered for dependents.
- Company offsites and other team benefits.
Tech Stack
Categories
Solutions Engineering
About Freshpaint
Freshpaint builds a privacy-first data platform for healthcare organizations and marketing teams. It sits between a website or app and third-party tools to automatically detect, control, and suppress PHI, enabling HIPAA-compliant analytics and advertising and connecting activity to outcomes like appointments and enrollments. The company is privately held, founded in 2019, and headquartered in San Francisco, with a SaaS subscription model for enterprise customers.