1 day ago
Remote, United StatesMid Level / Senior
Responsibilities
- Provide expert post-sales support for software and hardware systems, subsystems, and applications.
- Use telephone and remote diagnostic capabilities to resolve customer and field personnel issues.
- Serve as the subject-matter expert for complex issues and represent the organization during critical escalations.
- Review customer networks proactively and diagnose issues across multiple software and hardware components, platforms, and protocols.
- Work with management and teams to implement solutions.
- Apply expertise in industry protocols, solutions, and customer situational management.
- Potentially manage labs, mentor lower-level engineers, and support project management activities.
Requirements
- 5–6 years of experience and a bachelor’s degree or equivalent, or 4 years of experience and a master’s degree or equivalent.
- Bachelor’s degree or equivalent experience.
- Master’s degree or equivalent experience is an alternative qualification.
- Expertise with industry protocols, solutions, customer situational management, and complex technical troubleshooting.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Categories
Solutions Engineering
About Avaya
Avaya builds enterprise communications and contact-center software delivered as UCaaS, CCaaS, and CPaaS, along with services and devices, for large organizations and government agencies. Its portfolio—including the Avaya Infinity platform—supports cloud, hybrid, and on-prem deployments and modernization of legacy voice systems under subscription and support contracts. Founded in 2000 as a Lucent spinoff and now privately held under Silver Lake, Avaya is headquartered in Morristown, New Jersey and serves customers worldwide.