about 2 months ago
Toronto, CanadaMid Level / Senior
H1B Sponsor
Responsibilities
- Conduct thorough discovery sessions with new clients to understand their product area and requirements.
- Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration.
- Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes.
- Provide in-depth technical support and guidance to prospects, including product demonstrations and presentations.
- Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues.
- Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area.
- Gain an in-depth understanding of how the product works to meet client needs effectively.
- Attract top-tier talent to join our driven team.
Requirements
- 3+ years of experience in a Solutions Engineer role at a SaaS company.
- Willingness to travel up to 20% to meet and engage with prospective clients.
- Strong understanding of product development and launch processes.
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Experience working with cross-functional teams, including engineering, operations, and product management.
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Familiarity with customer relationship management (CRM) tools and support ticketing systems.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Experience with QA processes and developing self-serve tools is a plus.
- Ability to work independently and as part of a team, with a proactive approach to problem-solving and support.
- Willing to work in person at our office 4-5 days per week.
Benefits
- Equity in the company.
- Medical, Dental and Vision premiums covered at 100%.
- Fully paid parental leave.
- Commuter benefits.
- 401k benefits.
- Fitness & home services stipend to cover part of your expenses.
- A collaborative in-office environment with an open floor plan and fully stocked kitchen.
- Unlimited vacation and paid holidays.
- Relocation packages covered.