3 months ago
Base Salary
$163k - $204k/yr
Responsibilities
- Design, build, and operate AI-powered Growth experiences for onboarding and lifecycle engagement.
- Own the technical strategy and implementation of an AI Voice Agent, including workflows, backend integrations, safety controls, and production evaluation loops.
- Build and scale AI-driven email systems using ACE, including generation workflows, orchestration, experimentation, quality controls, and iteration.
- Partner with Product, Data, Design, Marketing, and Platform teams to identify Growth opportunities and ship improvements to acquisition, activation, and conversion.
- Design reliable APIs, backend services, and frontend experiences for personalized onboarding, communications, workflow automation, and customer journeys.
- Establish applied-AI engineering practices covering prompt design, tool integration, evaluation-driven iteration, observability, and safe rollouts.
- Guide architectural decisions for conversational systems, outbound communications, and supporting platform capabilities.
- Mentor engineers and raise standards for technical execution, product quality, and responsible AI use.
Requirements
- Typically 8+ years of software development experience building and shipping customer-facing product experiences at scale.
- Experience building and owning full-stack systems, including frontend applications, backend APIs, and production services.
- Experience with Growth-related areas such as onboarding, communications, workflow automation, CRM, lifecycle marketing, or customer journey systems.
- Applied AI experience with prompt design, tool integration, conversational experiences, content generation systems, or evaluation-driven iteration.
- Experience owning multi-quarter initiatives that address ambiguous engineering problems and deliver measurable customer or business impact.
- Strong product and engineering judgment balancing experimentation speed with quality, reliability, and maintainability.
- Ability to collaborate across engineering and business stakeholders on customer experience and funnel-performance decisions.
- Track record of mentoring engineers and scaling team impact.
- Experience in or interest in Ruby on Rails is preferred.
- Ability to build maintainable, well-documented code and communicate effectively across engineering teams and business stakeholders.
Benefits
- Competitive base pay, benefits, and RSU equity are provided to full-time employees.
- Travel to a Gusto office is required for onboarding.
- Employees based in Denver, San Francisco, New York City, or Scottsdale are expected to work from the office approximately 2–3 days per week or more depending on the role.
- A secure, reliable, and consistent internet connection is required when working outside a Gusto office.
Tech Stack
RubyRuby on Rails
Categories
About Gusto
Gusto builds cloud software that handles payroll, benefits, HR, and compliance for small businesses in the U.S., sold as a subscription with integrated services. Its platform runs payroll, files taxes, administers health insurance and 401(k)s, and offers tools for onboarding and time tracking. Founded in 2011 and headquartered in San Francisco, the privately held company says it serves 500,000+ small businesses nationwide.