Lead ServiceNow Developer
Jade Global2 months ago
Pune, IndiaStaff+
Responsibilities
- Design, develop, customize, and architect enterprise ServiceNow solutions across ITSM, HRSD, Legal Service, Facilities Service, Procurement Service, SPM, CMDB, and the Employee Service Center Portal.
- Build custom applications, automated workflows, Catalog Items, Flow Designer workflows, Workflow Editor configurations, and Service Portal widgets.
- Develop and maintain Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, and Scheduled Jobs using advanced scripting.
- Build and optimize integrations with Active Directory, Workday, Okta, and custom APIs using SOAP, IntegrationHub, and MID Servers.
- Lead technical changes associated with ServiceNow family releases and perform progression and regression testing with Automated Test Framework.
- Translate business requirements into technical designs, contribute to sprint delivery commitments, and collaborate with business analysts, delivery managers, and stakeholders.
- Provide technical direction, code reviews, and mentorship to mid-level ServiceNow developers.
- Perform advanced troubleshooting, performance tuning, database query optimization, critical bug resolution, data loads, user administration, and security-access management.
- Create custom reports, dashboards, and Performance Analytics to track operational workflow KPIs.
Requirements
- 6–8+ years of hands-on technical experience developing on the ServiceNow platform in an enterprise or managed-service environment.
- Advanced proficiency in JavaScript, HTML, CSS, AngularJS, JSON, and XML.
- Deep experience with CMDB configuration, data models, and Common Service Data Model principles.
- Strong expertise with ServiceNow Automated Test Framework, Flow Designer, and IntegrationHub.
- Experience with ServiceNow ITSM, HRSD, Legal Service, Facilities Service, Procurement Service, SPM, and Employee Service Center capabilities.
- Preferred ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or Certified Implementation Specialist certification in ITSM, HRSD, or SPM.
- Strong knowledge of Agile/Scrum processes and managed-services SLA models.
Tech Stack
Categories
About Jade Global
Jade Global provides IT consulting, systems integration, and managed services for enterprises, covering cloud transformation, ERP/CRM modernization, data and analytics, integration, and automation. It implements and supports platforms from Oracle, Salesforce, SAP, ServiceNow, Workday, Snowflake, and Boomi. Privately held and founded in 2003, the company is headquartered in San Jose, California and serves customers across North America, Europe, and APAC.