23 hours ago
London, United KingdomMid Level
Responsibilities
- Configure and develop ServiceNow solutions and telecom service-assurance workflows.
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and notifications.
- Build workflows and integrations using Flow Designer, IntegrationHub, and REST/SOAP APIs.
- Support CMDB/CSDM, CI relationships, IRE, Discovery, Service Mapping, and data migration.
- Perform unit testing, resolve defects, and support SIT, UAT, releases, and hypercare.
- Maintain Jira stories and technical documentation while following ServiceNow development standards.
Requirements
- Strong ServiceNow development, JavaScript, and Glide API experience.
- Experience with TSM, TSOM, CSM, ITSM, ITOM, or CMDB/CSDM.
- Experience with Flow Designer, IntegrationHub, REST/SOAP, Import Sets, and Transform Maps.
- Understanding of CMDB, CSDM, IRE, testing, and deployment.
- Good Agile, Jira, communication, and documentation skills.
- Telecom or fibre-network experience is preferred, particularly with TSM/TSOM and service assurance.
- Exposure to TM Forum APIs, OSS/BSS integrations, Discovery, Service Mapping, or platform migration is desirable.
- ServiceNow CSA or CAD certification is preferred; relevant CIS certification is desirable.
Tech Stack
JavaScriptSOAP
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.