Senior AJO Technical Consultant
Blue Acorn iCi22 hours ago
Remote, United StatesSenior
Responsibilities
- Build and configure cross-channel Adobe Journey Optimizer journeys with triggers, events, decision nodes, rules, conditions, and throttling logic.
- Implement real-time event-triggered workflows using identity and profile attributes.
- Configure message templates, content fragments, offers, personalization elements, and channel actions across email, push, SMS, in-app, and custom channels.
- Align journey logic with Real-Time CDP segments, Adobe Experience Platform datasets, event schemas, identity mappings, consent, suppression rules, and business constraints.
- Use AEP Query Service to test journeys, preview events, and validate audience eligibility.
- Translate journey strategy and business requirements into technical designs connecting events, profiles, segments, journeys, messaging, and reporting.
- Conduct QA and validation for triggers, identity matches, profile states, eligibility, fallback logic, consent, governance, and message rendering.
- Identify risks involving latency, event volume, identity stitching, and profile completeness.
- Document configurations, runbooks, and deployment guides, and provide hands-on support during sprints and UAT cycles.
- Collaborate with Enterprise Architects, RTCDP consultants, AEP consultants, CJA consultants, Adobe teams, and client marketing and CRM teams.
Requirements
- Hands-on expertise with Adobe Journey Optimizer as the core platform.
- Experience integrating Adobe Journey Optimizer with Adobe Experience Platform and Real-Time CDP.
- Experience with Customer Journey Analytics for journey measurement and Adobe Experience Manager Assets content metadata dependencies.
- Knowledge of event-based triggers, decisioning rules, orchestration logic, identity mappings, consent models, and governance models.
- End-to-end experience building triggers, configuring actions, setting up rules and constraints, and performing validation and QA.
- Exposure to AEP Query Service for event verification and audience testing.
- Preferred experience with multi-channel messaging systems and MarTech platforms such as Marketo, Salesforce, Braze, and SFMC.
- Preferred experience with JSON, APIs, Webhooks, and real-time data activation at enterprise scale.
Benefits
- Full-time, non-temporary employees receive medical, dental, and vision insurance, life insurance, disability insurance, paid time off, 401(k), and additional benefits.
- The US-based role requires unrestricted authorization to work in the United States without current or future employer sponsorship.
Categories
Solutions Engineering
About Blue Acorn iCi
Blue Acorn iCi is a digital customer-experience and commerce consultancy that designs, builds, and optimizes eCommerce sites, content platforms, and data-driven personalization for consumer brands and retailers. It provides implementation and managed services across analytics and commerce platforms (including Salesforce Commerce Cloud), conversion optimization, and direct-to-consumer enablement. Founded in 2008 and headquartered in Charleston, South Carolina, it operates as an Infosys company serving North American and global clients.