2 days ago
Base Salary
$106k - $223k/yr
Responsibilities
- Drive customer satisfaction and act as a trusted advisor by applying Microsoft Business Applications implementation expertise to customer success outcomes.
- Provide customer and partner feedback to Microsoft product groups and other teams to support continuous improvement.
- Advise technical and business decision makers on Microsoft Business Applications value, implementation, performance efficiency, organizational excellence, and technology consumption.
- Identify and resolve issues blocking go-live or broad project usage using technical, functional, project management, and business value expertise.
- Identify growth opportunities based on customer and partner needs and knowledge of Microsoft Business Applications products and services.
- Lead client workshops, demonstrate product capabilities, gather requirements, develop plans, and drive solution success.
- Analyze requirements and assist in designing technical solutions aligned with business goals, functional and non-functional requirements, and architectural standards.
- Lead change management and user adoption strategies for Microsoft Cloud solutions across federal and enterprise customers.
- Conduct organizational impact assessments and identify readiness gaps, deployment risks, and success factors.
- Develop adoption plans, communication strategies, training programs, enablement materials, governance artifacts, and role-based readiness content.
- Analyze usage and engagement data to recommend actions that accelerate value realization.
- Collaborate with engineering teams, program managers, customer leadership, and other stakeholders to align adoption activities with deployment timelines and business outcomes.
- Communicate complex technical concepts clearly and drive executive-level alignment on change strategy.
- Contribute best practices, intellectual property, lessons learned, and continuous improvement initiatives.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 4+ years of experience in cloud/infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, and/or consulting, or equivalent experience.
- An active U.S. Government Top Secret Security Clearance is required.
- U.S. citizenship verification and successful Microsoft Cloud background checks are required.
- Preferred qualifications include a bachelor’s degree with 8+ years of relevant experience, a master’s degree with 6+ years of relevant experience, or equivalent experience.
- 4+ years of experience in a customer-facing role and 4+ years of experience working on technical projects are preferred.
- Technical cloud certification, such as Azure, Amazon Web Services, Google, or security certifications, is preferred.
- Troubleshooting knowledge, ITIL or service management understanding, enterprise customer experience, strong communication, technical writing, presentation, training, and face-to-face customer engagement skills are preferred.
Benefits
- The typical U.S. base pay range is USD $106,400–$203,600 per year, with a separate San Francisco Bay Area and New York City metropolitan area range of USD $137,600–$222,600 per year.
- Certain roles may be eligible for benefits and other compensation.
- The position is open for at least 5 days and applications are accepted on an ongoing basis until filled.
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.