1 day ago
Mumbai, IndiaSenior
Responsibilities
- Collaborate with stakeholders to understand requirements and translate them into technical solutions.
- Design, develop, and customize ServiceNow applications and modules based on business needs.
- Configure ServiceNow workflows, forms, reports, and integrations.
- Provide technical ServiceNow platform support, troubleshooting, and issue resolution.
- Conduct testing and quality assurance for ServiceNow solutions.
- Stay current with ServiceNow best practices, new features, and industry trends to support continuous improvement.
Requirements
- Bachelor's degree in Computer Engineering, Computer Science, or Information Technology, or a master's degree in Software Engineering.
- ITIL V3 Foundation certification from Axelos.
- ServiceNow Certified Application Developer certification.
- Experience or proficiency with ServiceNow Discovery, ServiceNow Incident Management, the ServiceNow Platform, and ServiceNow Sales and Order Management.
- Advanced English proficiency at C1 level.
Benefits
- Regular employment.
- Office-based work arrangement in India.
- Day shift.
- Hands-on experience, mentorship, and learning opportunities.
- Values-driven culture emphasizing integrity, inclusion, client focus, and innovation.
Categories
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.