Responsibilities
- Define and implement enterprise observability strategy, standards, and roadmap.
- Establish telemetry frameworks and instrumentation standards for logs, metrics, and traces.
- Define Critical User Journeys and map Service Level Indicators and Service Level Objectives.
- Implement actionable alerting aligned with user and business impact.
- Automate alert-to-incident routing, ownership, and response workflows.
- Develop AIOps capabilities including event correlation, alert deduplication, noise reduction, predictive detection, anomaly identification, and root-cause incident generation.
- Build observability dashboards for operational and executive visibility.
- Create automation workflows, runbooks, and self-healing mechanisms for recurring incidents.
- Lead major incident support and post-incident improvements.
- Drive continuous improvement through observability lifecycle management and cross-functional stakeholder collaboration.
Requirements
- 18+ years of experience in IT operations, SRE, observability, or platform engineering.
- Strong expertise in observability, including logs, metrics, traces, and distributed tracing.
- Strong knowledge of SRE practices, including SLIs, SLOs, and error budgets.
- Experience with incident management, automation, AIOps, and event management.
- Hands-on experience with observability platforms and ITSM integrations.
- Understanding of distributed systems, cloud environments, telemetry pipelines, and data integration.
- Experience designing automation workflows, runbooks, and self-healing mechanisms.
- Strong stakeholder management skills and ability to work across application, infrastructure, and operations teams.
- Preferred experience with Azure observability technologies and OpenTelemetry.
- Preferred experience with ServiceNow ITOM/AIOps, AI-driven observability, anomaly detection, predictive analytics, executive dashboards, and reporting frameworks.
Benefits
- Monday-Friday schedule with working hours of either 8:00 a.m. to 5:00 p.m. or 1:30 p.m. to 10:30 p.m., aligned to global business requirements.
- Professional development through structured learning, mentorship, and impactful projects.
- Inclusive and collaborative workplace with thoughtfully designed environments and digital collaboration tools.
- Comprehensive benefits supporting health, well-being, and work-life balance.
- Opportunities to work with emerging technologies and digital solutions in the energy and enterprise sectors.
About Chevron
Our greatest resource is our people. Their ingenuity, creativity and collaboration have met the complex challenges of energy’s past. Together, we’ll take on the future. We support the LinkedIn Terms of Use (User Agreement), and we expect visitors to our page to do the same. We encourage open, lively conversation with a few simple rules: --We reserve the right to correct factual errors. --We will reply to comments when appropriate. --If we disagree with other opinions, we will do so respectfully. --You may not post anything that is spam or that is abusive, profane, or defamatory toward a person, entity, belief, or symbol. --We will delete any posts that contain personal information such as email addresses, phone numbers and physical addresses, and other third party intellectual property material, when that information does not belong to the author of the post. --You may not post job listings for non-Chevron positions. --While we support lively, open discussion, we reserve the right to delete comments.