7 months ago
Base Salary
$175k - $230k/yr
Responsibilities
- Own end-to-end execution of AI agent builds for enterprise customers from scoping through launch and iteration.
- Write and maintain agent-building artifacts such as AOPs and configure agent behavior for quality, reliability, and business outcomes.
- Configure and validate guardrails for safe, compliant, and predictable agent performance.
- Set up, test, and validate customer integrations, including ticketing systems, tools, and workflows.
- Interface with senior customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines.
- Translate customer needs into internal documentation and provide feedback to Engineering for platform improvements.
- Partner with Agent PMs, Agent Success, Engineering, Design, and Go-To-Market teams to deliver repeatable agent builds.
Requirements
- 5+ years of relevant experience in a technical customer-facing role such as solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, or technical product/PM.
- Strong technical foundation, including the ability to write code, work with APIs, and build and validate integrations end to end.
- Experience delivering production-grade customer solutions through structured execution, testing, validation, and iteration.
- Ability to communicate with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
- Comfort working in fast-moving, ambiguous environments while shaping and implementing solutions.
- Experience building with or around LLMs or AI agents, including prompting, evaluation, guardrails, tooling, or workflow design, is preferred.
- Experience with enterprise SaaS integrations, such as ticketing systems, CRM, or data pipelines, and related security and compliance considerations, is preferred.
- A Computer Science, Engineering, or Math degree, or equivalent technical experience, is preferred.
- Strong product instinct, including the ability to write PRDs, define success metrics, and contribute customer insights to the product roadmap, is preferred.
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Daily lunches and snacks in the office.
- Full-time, in-office role; benefits may vary by location and change according to applicable plans.
Categories
Solutions Engineering
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.