3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Translate business requirements into scalable Dynamics 365 technical solutions and detailed specifications.
- Develop and customize Dynamics 365 CE plugins, workflows, JavaScript web resources, and Power Automate flows.
- Implement Microsoft contact center capabilities, including routing rules, queues, case management, and agent experiences.
- Integrate external systems using Azure Functions, Logic Apps, Service Bus, Web APIs, and custom connectors.
- Build and manage Model-driven Apps, Canvas Apps, Power Automate solutions, and PCF controls.
- Plan and execute data migrations while maintaining data integrity and consistency.
- Conduct unit and system integration testing, troubleshoot issues, optimize performance, and provide technical support.
- Create technical documentation, follow coding standards, and manage ALM through Azure DevOps.
- Mentor junior developers, participate in code reviews, and collaborate with clients and cross-functional teams.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field.
- Typically three or more years of experience developing and implementing Dynamics 365 CE, especially Customer Service modules.
- Experience with Dynamics 365 Customer Service, Omnichannel for Customer Service or comparable contact center solutions, data migration, and external-system integrations.
- Experience with the full software development lifecycle and Agile/Scrum methodologies.
- Strong proficiency in C#, .NET, and JavaScript/TypeScript.
- Expertise with Dynamics 365 plugins, workflows, web resources, and Dataverse.
- Experience with Azure Logic Apps, Azure Functions, and Azure Service Bus for integrations.
- Proficiency with Power Apps, Power Automate, and Power Platform Component Framework.
- Database experience with Microsoft SQL Server and integration tools such as SSIS.
- Strong problem-solving, analytical, troubleshooting, communication, collaboration, and client-facing skills.
- Preferred certifications include Microsoft Dynamics 365 Fundamentals, Power Platform Developer Associate, Dynamics 365 Customer Service Functional Consultant Associate, and Azure Developer Associate.
- English proficiency at the C2 level is required.
Benefits
- Hybrid work arrangement in India with any work shift.
- Regular employment with hands-on experience, mentorship, and learning opportunities.
- Opportunity to lead AI-powered transformation and solve enterprise business challenges.
- Values-driven workplace emphasizing integrity, inclusion, innovation, and collaboration.
Tech Stack
Categories
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.