Customer Success Engineer - German Speaker

Algolia

about 1 month ago

Paris, France

Entry Level / Mid Level

H1B Sponsor

Responsibilities

Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs.
Scope, shape and present technical workshops to drive Algolia’s adoption.
Advise customers on best technical and industry practices for search implementation and optimization.
Collaborate with Customer Success Managers to ensure a world-class support experience.
Work across the organization to confirm solutions or explore other options.
Partner with Product Teams and Engineering to develop subject matter expertise.
Develop and present comprehensive case status reports to customers regularly.
Proactively identify and resolve technical risks and bottlenecks.
Provide guidance on optimizing the use of their environment.

Functional knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
Experience with REST API, database management, and web development technologies.
Experience delivering various technical workshops including training and implementation.
Strong desire to help people solve problems and explain complex technical concepts.
Proficiency in communicating complex technical issues to diverse audiences.
Excellence in time management and task prioritization.
Willingness to travel to customer locations as required.
Fluency in German and English.

C#JavaJavaScriptObjective-CPHPPythonRubySwift