Responsibilities
- Analyze institutional objectives, operating models, and student-lifecycle outcomes to define future-state SIS solutions.
- Own end-to-end functional and technical solution architecture, including integrations and data considerations.
- Lead discovery, design, alignment, solution-assurance, and post-implementation workshops.
- Define design principles, reusable patterns, guardrails, and assurance checkpoints, and govern implementation against the approved architecture.
- Align Product, Architecture, Integration, Delivery, and Project Management stakeholders on scope, risks, dependencies, decisions, and roadmap.
- Challenge non-standard or custom requirements using product, value, and risk reasoning.
- Improve delivery through standardization, automation, reusable assets, templates, and responsible AI-assisted methods.
- Act as the principal solution liaison for customers, internal teams, and partners, and represent Services in cross-functional forums.
- Guide and mentor capability-stream consultants and build reusable playbooks, accelerators, and solution patterns.
- Conduct post-implementation reviews and assess value realization and ongoing improvement opportunities.
Requirements
- At least 7 years of experience in higher education, SIS/ERP, professional services, or enterprise architecture, including at least 5 years in technical or functional roles.
- SIS or comparable higher-education experience is strongly preferred.
- Experience shaping strategic and business requirements with customers and translating them into solutions across complex ERP, SIS, and/or CRM environments.
- Customer-facing consulting experience across multiple organizations, with strong communication, presentation, stakeholder-management, technical-management, and documentation skills.
- Middle East market experience, ideally across the GCC, Levant, or Egypt, is preferred.
- Ability to adopt automation and AI-enabled capabilities responsibly to improve delivery quality and productivity.
- Deep knowledge of higher-education operating models, SIS processes, applications, data, integrations, and technology.
- Enterprise architecture or modeling expertise is advantageous, with TOGAF or similar qualification and familiarity with ArchiMate, BPMN 2.0, and BizzDesign.
- Strong analytical, problem-solving, decision-making, commercial, delivery, influencing, planning, and organizational skills.
- Ability to identify cross-functional institutional impacts and translate them into clear solution decisions.
- Willingness to travel up to 40%.
Benefits
- 25 days of annual leave plus public holidays.
- End-of-service gratuity and flight allowance contributions.
- Private medical and dental cover for the employee, spouse, and two dependents.
- Thrive Flex contributions toward health, financial, or learning interests.
- Five charitable days to support the community.
- Parental leave, employee referral bonuses, tuition reimbursement assistance, and professional development opportunities.
- Hybrid work arrangement, indicated by the #LI-HYBRID posting designation.
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About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.