Responsibilities
- Embed with customers from kickoff through go-live and ongoing deployment support.
- Map customer workflows on the Duvo platform and identify automation and process-improvement opportunities.
- Redesign broken processes before automating them.
- Translate business logic into agent actions, decision rules, exception paths, and fallbacks.
- Configure and deploy agents against ERPs, portals, spreadsheets, email, and custom tools.
- Write integration code, scripts, prototypes, data transformations, and other deployment glue code.
- Debug live agents in production and iterate on deployments quickly.
- Own customer stakeholder relationships, lead working sessions, and manage scope and trade-offs.
- Drive measurable business outcomes and help customers move from pilots to production value.
- Capture reusable patterns, templates, and runbooks and relay workflow insights to Product and Engineering.
Requirements
- 5+ years in roles involving deployment or delivery in real customer environments.
- AI-native experience building, deploying, or operating AI and agentic systems in customer-facing settings.
- Experience in forward-deployed engineering, solutions engineering, applied AI or ML engineering, technical consulting, operations, or product roles involving shipped AI tooling.
- Hands-on familiarity with LLMs, agent frameworks, prompt engineering, evaluations, MCP, and retrieval.
- Comfort with SQL, Python or JavaScript scripting, APIs, JSON, webhooks, and light data work.
- Strong systems thinking, engineering judgment, and process-design instincts.
- Ability to lead customer working sessions, manage stakeholders, push back on poor scope, and explain trade-offs clearly.
- Fluent English; additional European languages are a plus.
- Retail, e-commerce, or CPG experience and familiarity with enterprise resource planning systems and enterprise stacks are preferred.
- Operational-domain knowledge in areas such as supply chain, procurement, category management, merchandising, finance operations, supplier management, or warehousing is helpful.
Benefits
- Small team with significant ownership and candid culture.
- Customer-facing work with direct product and business impact from day one.
- Competitive compensation including equity.
- Option to trade cash for equity.
- Mostly onsite/hybrid work with substantial customer travel.
- Hiring process includes online and onsite options, a remote task, and a one-day trial day.
Tech Stack
Categories
About Duvo Inc
Duvo is the AI that maps your real operations, optimizes them, and runs the better version every day. In most enterprises, the operational work lives in the gaps between systems: spreadsheets, inboxes, portals, phone calls, and ERPs that don't talk to each other. Not because teams want it that way. Because nothing existed that could learn the real process, the version that lives in people's heads, and run it reliably start to finish. Duvo changes that. It confirms deliveries, closes exceptions, chases suppliers, reconciles data. Every day. Every supplier. Work that's been too scattered and too repetitive to ever get to. Business value that used to slip away is now captured. One predictable subscription. No token bills. You stay in control of what runs and what waits for approval. Built for enterprise security and governance. Trusted by some of Europe's largest retailers and consumer brands. Backed by Index Ventures, Northzone, and Credo Ventures.