Full Stack Support Engineer

about 3 hours ago

Remote, United States

Entry Level / Mid Level

H1B Sponsor

Responsibilities

Own end-to-end technical support for customers in your region across SambaRack, SambaStack, and SambaCloud.
Serve as the regional support lead and primary technical point of contact for your customer base.
Support customers in debugging machine learning models and resolving complex, full-stack computing environment issues.
Participate in on-call rotations as required to ensure continuous coverage for production environments.
Partner with global support leads to maintain and improve support processes.
Coordinate with site reliability engineers to proactively reduce customer issues.
Provide structured product feedback to engineering via Jira.
Author and review internal and external knowledge base articles.

Bachelor's degree in Computer Science or Information Technology, or 2+ years of hands-on IT or technical support experience.
Solid understanding of AI and machine learning concepts and terminology.
Demonstrated troubleshooting skills and strong critical thinking in complex technical environments.
Working knowledge of Shell scripting, Go, or Python.
Familiarity with computer networking troubleshooting and IT Service Management (ITSM) processes.
Exceptional communication and presentation skills.
Strong relationship management skills.
Excellent interpersonal, planning, and organizational skills.

Competitive compensation including base salary, equity, and comprehensive benefits.
95% premium coverage for employee medical insurance.
Health Savings Account (HSA) with employer contribution.
Access to well-being benefits including Headspace subscription and Gympass+ membership.

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