about 2 hours ago
Remote, CanadaSenior / Mid Level
H1B Sponsor
Responsibilities
- Elicit solution requirements and objectives from clients and stakeholders.
- Translate complex data sets into solution-oriented designs.
- Evaluate and incorporate relevant technologies into solution designs.
- Collaborate with cross-functional teams to scope and deliver tailored solutions.
- Prepare and deliver presentations to clients and stakeholders.
- Serve as the solution expert during pre-sales and implementation cycles.
- Assist with the project management design of the end-to-end solution life-cycle.
Requirements
- 3+ years of solution architecture experience.
- 3+ years of consulting or customer engagement experience.
- 3+ years of contact center experience.
- Proven experience in integration architecture and solution design.
- Familiarity with AI and NLP technologies, preferably within the CX domain.
- Ability to work across the full sales cycle, focusing on pre-sales and solution scoping.
- Strong communication and collaboration skills.
- Experience with Cognigy or similar platforms is a plus.
- Experience in systems integration, process analysis, and process diagramming.
- Strong multi-tasking skills and ability to adapt to shifting priorities.
- Ability to translate solution functionality into clear documentation.
- Strong business acumen to understand how technology supports business goals.
- Comfortable working in a fast-paced, results-oriented environment.
- Ability to work with remote customers using virtual communication tools.
- Ability to manage deliverables across multiple projects.
- Develop a strong understanding of the NiCE product family.
- Proficiency in MS Office suite, including advanced skills in MS Word, Excel, and PowerPoint.
- Professional proficiency in French required.