Junior Support Engineer
Bracebridge Capitalabout 2 months ago
Boston, MA, USAIntern / Entry Level / Mid Level
H1B Sponsor
Base Salary
$80k - $100k/yr
Responsibilities
- Monitor and manage incoming support requests across systems.
- Triage issues based on priority, impact, and business needs.
- Document issues, analysis, and resolution steps.
- Write complex SQL queries to investigate and resolve issues.
- Analyze datasets to identify inconsistencies, anomalies, and gaps.
- Perform data validation, correction, and reconciliation across systems.
- Read and understand C# code to troubleshoot application issues.
- Assist in debugging backend services and data pipelines.
- Partner with engineers to identify root causes and implement fixes.
- Gradually contribute to bug fixes and small enhancements in C#.
- Participate in code reviews and learn engineering best practices.
- Build familiarity with system capabilities and data flows.
- Work closely with engineering and business teams.
- Communicate findings and status updates effectively.
- Identify patterns and propose improvements to reduce support volume.
- Contribute to improving data quality and system reliability.
Requirements
- B.A. or B.S. in Computer Science, Electrical Engineering, or similar discipline.
- 0–3 years of experience in a support, data, or junior engineering role.
- Strong SQL skills (PostgreSQL preferred) - ability to write complex queries and debug data issues.
- Working knowledge of C# and object-oriented programming concepts.
- Understanding of relational databases and data modeling.
- Strong analytical and problem-solving abilities.
- Ability to work with large datasets and identify inconsistencies.
- Good communication skills and willingness to collaborate.
- Strong interest in growing into a software engineering role.
- Experience with support/ticketing tools (Asana, Jira, etc.) and familiarity with debugging tools, logs, or APIs, a plus.
- Exposure to distributed systems or backend services, preferred.