Principal Systems Architect - Applied Architecture and Technology

4 days ago

Remote, United Kingdom +2 moreStaff+

Responsibilities

Build trusted relationships with assigned strategic customers and advise them on current SAS technology usage and software adoption.
Lead or support migrations, implementations, operationalization, and adoption of SAS software.
Provide technical expertise and support to other team members working with customers.
Collaborate with Engineering, Product Management, Publications, Technical Support, Consulting, and Professional Services to improve customer outcomes.
Resolve escalated customer issues directly or coordinate resolution with appropriate subject matter experts.
Propose, update, and review customer architectures, designs, and adoption roadmaps.
Define and execute customer-specific proof points for performance, scalability, functionality, and operations.
Provide customer feedback to Engineering and Product Management to improve the software.
Create documentation and utilities that enable software migration and adoption by other teams.
Follow applicable security policies and processes supporting secure software development.

Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent experience.
At least 12 years of experience across multiple software technologies and domains.
Significant experience implementing and operationalizing SAS 9 and SAS Viya.
Significant experience with cloud-native infrastructure technologies across multiple cloud providers.
Advanced experience optimizing applications in Kubernetes environments.
Advanced ability to write code, perform log diving, and communicate technical information to audiences at different levels.
Previous experience in a customer-facing technical role and an engineering role.
Experience with project management techniques.
Ability to collaborate across independent teams and divisions and work effectively in an independent environment.
Ability to travel when needed and proof of the right to work in the UK.

Remote or hybrid work arrangement in the UK.
Opportunity to work with major strategic customers and contribute to SAS software adoption and product improvements.
Travel may be required.