Responsibilities
- Perform root-cause analysis of complex problems involving multiple parties and systems.
- Diagnose, isolate, and debug production issues to resolve customer-facing incidents.
- Conduct proactive analysis and troubleshooting to prevent production incidents.
- Monitor the progress of submitted builds to the App Store and address any rejections.
- Diagnose issues if builds fail in the CI/CD process using Jenkins.
- Analyze app performance using tools like Xcode and third-party applications.
- Act as Level 3 support on a 24/7 on-call rotation and escalate issues to engineering as needed.
Requirements
- At least 8+ years of experience with a minimum of 4 years in production support.
- Bachelor's degree in information technology, software development management, or a related field.
- Strong systems background and familiarity with application development technologies.
- Experience with analytic tools such as Firebase, Crashlytics, and Apple Developer Tools.
- Good understanding of networking protocols and tools.
- Experience with CI/CD processes, particularly with Jenkins.
- 3+ years in a technical support role.
Benefits
- Year-round training sessions for skill enhancement certifications.
- Opt-in parental medical insurance in addition to standard medical benefits.
- Participation in team-building activities and events.
- Free snacks and dinner, along with subsidized lunch.
About Nisum
We are Nisum, a global consulting partner specialized in digital commerce and evolution. We build AI-powered platforms and tailor-made solutions that unlock growth, optimize operations, and create long-term value. We believe technology alone isn’t enough. Real success happens when technology amplifies human potential, empowers organizations, and creates tangible value for society. We are Success Builders Through Technology. Global Scale, Boutique Approach Strategic technology partnerships: AWS, Databricks, Google, Salesforce, Snowflake, Microsoft +25 Years of proven experience +2000 Success Builders Forbes 500 clients: Retail, Finance, Healthcare, Sports, Entertainment 90% Client Retention year-over-year Why Industry Leaders Choose Nisum Proven Success,Delivered at Scale More than two decades leading complex digital transformations for Fortune 500 clients, with a consistent track record of measurable outcomes. AI-Powered, Human-Centered Solutions We build intelligent platforms that combine cutting-edge AI with deep business understanding to solve real-world challenges. Precision Execution, White Glove Service We deliver fully customized solutions with agile teams, senior experts, and executive-level attention, no layers, no delays, no excuses.