2 days ago
Bengaluru, IndiaMid Level
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Design, develop, and deploy enterprise-grade solutions integrated into business workflows.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Assist with application-support best practices, incident management, and service request fulfillment.
- Communicate with stakeholders, provide issue-resolution updates, document solutions, and share knowledge with team members.
- Contribute independently as a subject matter expert and participate in team discussions.
Requirements
- At least 3 years of experience in ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Strong analytical and problem-solving skills for diagnosing and resolving application issues.
- Experience with incident management and service request fulfillment processes.
- Understanding of software development lifecycle methodologies and modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.