Nice Cognigy Solutions Architect
Concentrix1 month ago
Remote, United StatesSenior
Base Salary
$106k - $167k/yr
Responsibilities
- Translate business and contact center requirements into solution designs, integration patterns, and implementation plans.
- Design Cognigy conversational flows and AI agent solutions across voice and digital channels.
- Architect connections between Cognigy and NICE CXone, including routing, escalation, and transfer of conversation context to human agents.
- Define integrations with CRM systems, knowledge bases, APIs, and other enterprise systems.
- Establish requirements for security, access, data handling, monitoring, and operational support.
- Guide development teams through configuration, testing, deployment, and issue resolution.
- Collaborate with business, operations, and technical stakeholders to measure performance and improve customer and agent experiences.
Requirements
- 8+ years of hands-on solution architecture experience with NICE CXone and Cognigy.
- Experience designing contact center voice and digital journeys, including IVR, routing, and agent handoffs.
- Strong understanding of conversational AI, API integrations, and enterprise architecture.
- Ability to produce architecture diagrams, technical designs, and clear guidance for delivery teams.
- Experience leading technical discussions with clients and cross-functional teams.
- Preferred: Cognigy certifications such as NCAE or Capstone.
- Preferred: Experience with Cognigy Voice Gateway, AI agents, agent assistance, CRM and knowledge management integrations, analytics, and automated customer journey optimization.
Benefits
- Base salary plus performance-aligned incentives.
- Medical, dental, and vision insurance; employee assistance program; 401(k) retirement plan; paid time off and holidays; and paid learning days.
- Work-at-home/remote position based in Texas, United States.
- Full-time role for an existing immediate vacancy with an expected start as soon as possible; application deadline is 10/22/2026.
Categories
Solutions Engineering
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.