Technical Consultant - Mexico
Instructure, Inc.2 months ago
Mexico City, MexicoMid Level
H1B Sponsor
Responsibilities
- Determine technical requirements for authentication, SIS integration, and related customer needs with internal resources and end users.
- Assess, evaluate, and propose technical solutions that fit customer needs and constraints.
- Provide technical consultation, assistance, best practices, and efficiency improvements to customers and internal teams.
- Pilot and test middleware software for transferring data between customer source systems and Canvas.
- Own solutions from planning through delivery and maintain complete, current documentation.
- Build and maintain custom tools that improve team workflow and productivity.
- Reduce technical integration and configuration risk for Instructure.
- Communicate technical topics clearly and establish appropriate expectations with customers and stakeholders.
Requirements
- Bachelor’s degree in a related field.
- At least 2 years of experience in SaaS-based implementations or technical support.
- Technical expertise with multiple identity provider authentication systems, including CAS, SAML, LDAP, and OAuth.
- Experience with SQL, relational data models, and APIs.
- Some experience with a programming language is strongly preferred.
- Outstanding written and oral communication, strong interpersonal skills, and customer focus.
- Ability to learn and apply new technologies, work across varied stakeholders, and adapt to shifting priorities and timelines.
- Higher education or K12 experience is preferred.
- Successful completion of a background check and applicable identity verification during hiring.
Benefits
- Competitive compensation and ownership program for full-time employees.
- Remote, hybrid, and in-office work arrangements vary by role, team, and location.
- Generous time off, including local holidays and an annual late-December “Dim the Lights” period.
- Wellness programs and mental health support.
- Learning and development resources, professional development tools, and tuition reimbursement.
- Technology and tools provided for the role.
- Motivosity employee recognition program.
- Inclusive and supportive workplace culture.
Tech Stack
Categories
Solutions Engineering
About Instructure, Inc.
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