Responsibilities
- Set up complex technical integrations with customers’ and partners’ developers, architects, business analysts, and support personnel
- Resolve technical inquiries and help customers achieve their goals using Glia’s Digital Customer Service platform
- Provide troubleshooting support for bugs and defects raised through the Service Desk or virtual channels
- Report reproducible bugs to Product and Engineering teams using JIRA tickets and Slack
- Help customers understand Glia’s capabilities and implement best practices
- Collaborate with Engineering, Product Management, and Customer Success to find solutions
- Provide recommendations that make customer integrations secure, scalable, and seamless
Requirements
- At least 4 years of experience in software development, customer support or service, support engineering, or a related field
- Strong customer empathy and the ability to guide customers through complex technical solutions
- Excellent English reading, listening, and writing skills
- Knowledge of RESTful technology and prior API experience
- Ability to understand and troubleshoot cloud solution issues
- Strong understanding of technology stacks common to the web ecosystem
- Ability to communicate complex issues to technical and non-technical audiences
- Ability to address customer concerns professionally and diplomatically
- Bachelor’s degree in Software Engineering, Computer Science, or equivalent experience
- Preferred experience troubleshooting network connectivity issues and understanding TCP/UDP and SSL/TLS basics
- Preferred understanding of WebRTC and other web technologies
- Preferred experience with communications or telecommunications technology
- Preferred ability to troubleshoot server-side code in C#, Java, Node.js, Ruby, or PHP
- Preferred ability to troubleshoot client-side code in JavaScript, Android, or iOS
Benefits
- Professional development support including trainings, courses, conferences, and books
- Access to the latest tools and equipment
- Sports compensation and reimbursement for therapy and counseling sessions
- Team events including annual employee awards, internal hackathons, and other events
- A diverse team representing 25 countries
- Stock options
Tech Stack
Categories
About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.More information about Glia can be found at glia.com. **Note from our Talent Acquisition Team** The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, contact our talent team via talent@glia.com.